Dexcom Clarity Setup, Login Help & Updates

What is Dexcom Clarity?

Dexcom Clarity is a software program that allows the transfer of glucose data from a Dexcom CGM system to Dexcom remote servers for data management to assist in the use of the Dexcom CGM system and to assist in healthcare services.¹

You can upload glucose data from a Dexcom CGM device and then view the data in easy-to-read graphs. You can view trends, statistics and day-by-day data and then email them to your healthcare professional - right from the Dexcom Clarity webpage.²

Get reports on the web at https://clarity.dexcom.eu/ and on the go using the Dexcom Clarity app. Just log in with your Dexcom username and password (for more information on how to create a Dexcom account, please check How do I create a Dexcom user account?) When you also use the Dexcom CGM app, you automatically and continuously send your glucose data to your Dexcom Clarity account (internet connection required). If you only use the receiver, upload your data to Dexcom Clarity at clarity.dexcom.eu at least once every 6 months – but we would recommend more frequent uploads.

With a sharing code provided by your clinic, you can authorise your clinic to have access to your data during visits or anytime you might need assistance.

How do I access Dexcom Clarity?

Dexcom Clarity is available as a web-based platform and a mobile app. You can access it by visiting https://clarity.dexcom.eu or by downloading the Dexcom Clarity app from the App Store or Google Play. Follow the on-screen instructions to set up your account and connect your Dexcom CGM system.

Do I need a Dexcom account to access Dexcom Clarity?

Yes, you need a Dexcom account to log in and use Dexcom Clarity. To be able to see your data in Dexcom Clarity you will need to use the same log in details as you use for your Dexcom CGM app.

How do I log in to Dexcom Clarity?

Go to https://clarity.dexcom.eu or open the Dexcom Clarity app. Enter your Dexcom username and password. If you have trouble logging in, double-check your credentials or use the “Forgot Password?” link to reset your password.

How do I know when Dexcom Clarity Desktop and mobile app have been updated?

Dexcom Clarity is regularly updated to improve performance and add new features . Updates to the web platform can happen automatically. For the mobile app, check the App Store or Google Play for available updates and install the latest version to ensure the best experience.

What is the Clarity Card3 that I can see in my Dexcom CGM app?

The Clarity card shows longer term data within the Dexcom CGM App. In the Clarity Card you can see your Average Glucose, Glucose Management Indicator (GMI) and Time in Range (TIR). You can look at the data over 3, 7, 14, 30 and 90 days.

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Smart devices sold separately. For a list of compatible devices, visit dexcom.com/compatibility

Is there a delay in my data reaching Dexcom Clarity?

Yes, there is around a three-hour delay in your data reaching Dexcom Clarity.

What happens if I switch from one Dexcom device to another?

If you switch from one Dexcom device to another, make sure you know your login details and login to your new device with the same details. If you do this then your data will seamlessly continue to upload to the same Dexcom Clarity account and transfer to your followers and healthcare professionals.

What is Average Glucose?

The average glucose is the average of all the glucose readings in the selected data range.

What is GMI?

Glucose Management Indicator (GMI) approximates the laboratory A1C level expected based on average glucose measured using continuous glucose monitoring (CGM) values. Average glucose is derived from at least 7 days of CGM data. The GMI may be similar to, higher than, or lower than the laboratory A1C. Differences between GMI and laboratory A1C may reflect differences among an individual's red blood cell lifespan, how glucose binds to haemoglobin, or due to a recent fluctuation in glucose control.

What is TIR?

Time in Range (TIR) is the amount of time your body’s glucose is within a target range. For most people with diabetes the target range is between 3.9 and 10mmols/L. On the Clarity card you want to see more time in the green and less time in the red.

Default …….3.9 – 10mmols/L

Very High ….Above 13.9mmols/L

Very Low…. Below 3.0mmols/L

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Why am I not seeing data in Dexcom Clarity or in my third-party application?

To receive and see your Dexcom CGM data in Dexcom Clarity and your third-party apps and devices (e.g. Glooko app), please ensure the following settings:

You have consented to share your data with Dexcom during or after account set-up and consented to sharing with compatible connected applications or devices.

You have authorised Dexcom Clarity and/or the third-party application to receive your Dexcom CGM data.

You have an active Internet or Wi-Fi connection on your phone.

Why do I see “username or password are incorrect” when I try to log in?

This message means the username or password you entered does not match your Dexcom account. Make sure you’re using the correct login details. If you’ve forgotten your password, use the “Forgot Password?” link to reset it. If you continue to have trouble, contact Dexcom Technical Support.

Can I use any cable to upload my Dexcom Receiver?

The green cable supplied with your Receiver both charges and uploads data. We recommend that you always use the cable supplied. Not all charger cables facilitate data transfer.

How do I learn to interpret my trends and graphs

For more information and educational resources on Dexcom Clarity and how to read your data, Click here https://www.dexcom.com/en-GB/dexcom-g7-understand-your-diabetes-trends.