Dexcom Account Password Reset & Login Help
I am trying to log in, but it says that my email or username is invalid.
First, check to make sure the spelling of your email or your username is correct. When you created your account, you would have used either your email address, or your mobile number (including the country code +44) make sure you are using the correct one. You can also use the username you created when setting up your Dexcom app.
If you have a caregiver account for an under 18 you will have different log in detail to that of the dependent, make sure you are using the correct login details.
Is there any way to find my username?
Yes, if you are the Dexcom user, you can find it in your Dexcom Product app
Click on Profile on the bottom right of your app.
Click on Account to view your username.
I’ve forgotten my Dexcom account password. How do I reset it?
If you’ve forgotten your password, go to the Dexcom account login page or on the app. Enter your username if you know it and select “Forgot Password?” Enter your registered email address and follow the instructions in the password reset email you receive.
If you do not know your username you will need to use your email address or mobile number. When you set up your account you will have used either your mobile number or your email address. Enter whichever one you used on account setup to reset your password. Once entered, click forgot password and follow the instructions in the password reset email you receive.
I haven’t received the password reset email. What should I do?
Check your spam or junk email folder.
Make sure you entered your email address correctly.
If you still haven’t received the email after a few minutes, try requesting a reset again.
If the problem continues, contact Dexcom Technical Support for assistance on 0800 031 5763.
I no longer have access to the email I used to create my Dexcom account. How can I reset my password?
If you can’t access the email address linked to your Dexcom account, you won’t be able to reset your password through the standard process. Please contact Dexcom Technical Support on 0800 031 5763. They can help you update your account information and regain access.
Tips for a successful password reset
Use the exact email address you used to create your Dexcom account.
Passwords are case-sensitive.
If you have multiple Dexcom accounts, make sure you’re using the correct login details for the service you want to access.